TERMS AND CONDITIONS
Order Acceptance Policy
Venus Calling Pty Ltd reserves the right to accept or decline orders as necessary. We reserve the right to ask for further proof of ID before an order is accepted in some cases.
Online Exchange Policy
We encourage our customers to make their choices carefully, before purchasing items. We understand buying online can be a little daunting, items can appear smaller or larger than its actual size or stone colours may appear different in the image.
Proof of purchase must be confirmed for items (either by sales receipt or confirmation from our records). If you are not completely satisfied with your online Venus Calling purchase, and would like to change your mind, you can exchange or refund to the value of your purchase provided that the item has not been worn, the item has not been subject to damage and the item is returned in its original packaging. Â simply return it within 14 days from the date of purchase. Venus Calling is not responsible for return postage costs unless there is a fault on our part. If you are returning an item you assume risk for damage, loss or theft so we encourage our customers to include tracking.
Warranty Returns Policy
We have a 3 month guarantee on all our products. We will happily replace or exchange any item – regardless of the fault – with proof of purchase within the guarantee period. Excludes product which has been lost or altered. You can choose an exchange or a refund if an item has a MAJOR problem. This is when the item:
• has a problem that would have stopped someone buying it had they known about it
• is unsafe
• is significantly different from the sample or description
• does not do what we said it would, or what you asked for and can’t easily be fixed.
PLEASE KEEP YOUR RECEIPT AS PROOF OF PURCHASE IS REQUIRED.
For full details of your rights, please refer to the Australian Consumer Law's guidelines for consumer guarantees
All prices on the Venus Calling online store are in Australian Dollars ($AUD) only and include GST.
Venus Calling cannot be liable for any loss, damage or late delivery incurred by postal services.