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Shipping & Returns

SHIPPING AND RETURNS

Deliveries

Venus Calling uses Australia Post for delivery orders.

Parcel Post option             Cost          Estimated Delivery Time

For purchases over $60       Free           2-5 Business working days

For purchases below $60     $10            2-5 Business working days

NB: If there is no one to receive your delivery, a card will be left advising where the item can be collected, usually at your nominated post office.   

Tracking:  when your order is placed you will receive a confirmation email with details to track your order. This gives you the ability to track your order at all times.

We reserve the right to charge higher postage for extremely heavy parcels delivered within Australia. We will contact you immediately should an additional postage charge be required.

We are currently unable to process International orders at this time.

Returns

1. If you are changing your mind, please ensure this is submitted within the 14 days of purchase.

2. Postage of purchase.

If you have a query regarding our returns policy, please contact us.

Please see the terms and conditions for our online exchange policy.

Order Cancellation

If you want to cancel or change your order,  please contact us asap on  07 54 785 178. (Between 9.30am – 4.30pm) Please ensure you have your Order Confirmation details.

Venus Calling reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

 

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